Support

Something not working, a purchase that did not unlock, or an idea for the game? Write to app.store.scc.world@gmail.com. It is one person answering, so please allow a few days.

A pack I bought is locked

Open the pack's page inside the game and tap Restore purchases. Make sure the device is signed in to the same App Store or Google Play account that made the purchase. If it still does not unlock, email us the store receipt and the device model.

Refunds

Purchases are made through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for iOS, and the order history in Google Play for Android.

Lost progress

Your save lives only on your device. Deleting the app deletes the save. Device backups (iCloud or Google) may restore it along with the app.